Thank you for shopping at ferryman.in, owned and operated by VQ International (“Company,” “we,” “us,” or “our”). This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased through our Website.

Order Processing

  • Processing Time: Orders are typically processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Order Confirmation: Upon placing an order, you will receive an email confirmation. If you do not receive this email, please check your spam folder or contact our customer service.

Shipping Rates & Delivery Estimates

  • Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout. Shipping costs are based on the weight of the items, the shipping method chosen, and the delivery destination.
  • Delivery Times: Delivery times vary depending on your location and the shipping method selected. Estimated delivery times are as follows:
    • Standard Shipping: 6-12 business days
    • International Shipping: 20-30 business days (if applicable)

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to factors beyond our control, such as customs processing, weather conditions, or carrier delays.

Shipping Methods

We offer the following shipping methods:

  • Standard Shipping: Affordable and reliable delivery with a longer transit time.
  • International Shipping: Available for selected countries (if applicable). Additional fees and extended delivery times may apply for international orders.

Shipment Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your shipment’s status through the carrier’s website.

Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. boxes. Please provide a physical address for delivery.
  • International Shipping: [Mention any countries or regions where you do not ship, or specify any additional customs duties, taxes, or fees that may apply.]

Damaged or Lost Shipments

Damaged Items: If your order arrives damaged, please contact us immediately at “info@ferryman.in” with your order number and photos of the damaged product. We will work with you to resolve the issue.

  • Lost Shipments: If you believe your order is lost in transit, please contact us as soon as possible so we can investigate the matter with the shipping carrier.

Order Modifications & Cancellations

  • Modifications: If you need to make any changes to your order, please contact us as soon as possible. We cannot guarantee that changes can be made once the order has been processed.
  • Cancellations: Orders can only be cancelled before they have been processed and shipped. If you need to cancel an order, please contact us immediately. Once an order has shipped, it cannot be cancelled.

International Shipping

For customers outside, please note:

  • Customs & Duties: International orders may be subject to import duties, taxes, and customs fees. These charges are the responsibility of the customer and vary by country. Please check with your local customs office for more information.
  • Delivery Times: International delivery times may be longer due to customs processing and other factors beyond our control.

Contact Us

If you have any questions or concerns about this Shipping Policy, please contact us at:

FERRY MAN

info@ferryman.in 
+91 1800 2122 644